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so if you decide to go here make sure you avoid the overweight girl and the other one with a disgusting nose ring cant believe they let her in a professional setting with that about 110 and didnt even give me back my change. I told him that and he just said uhhh well the price is. my husband said his massaged him half the time through a towel then to top it all off the stupid kid at the front desk overcharged us when I called the lady told me a different price then what he said.
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I booked a couples massage with my husband for his birthday they said they will include aromatherapy and they didnt give us any aromatherapy.we got two black ladies I dont remember their names the one who massaged me started twirling my arms and pulling them I told her it hurt and she said you have a knot in your shoulder ok I came here to relax not do physical therapy I was expecting a simple massage on my back then she started sliding her fingers around my fingers clearly just wasting time. Client care comes last, and because of this, I wont ever be back. When there are so many massage places to choose from, there is no reason to go somewhere where they dont hire proper staff and all they are looking for is a reason to sell you something. She even asked which parts he would like massaged, to which he replied neck and head because he was getting headaches.and she didnt even touch his head or neck.Eventually my card was refunded the second massage amount and I obviously canceled my membership. ?My massage therapist was fine but my fiance said that his was the worst massage he had ever had and that he almost started laughing because it had to be a joke. One of the times I called I recognized the voice of the same front desk person, and when she was trying to pull my account history she said hang on the system is being retarded. I asked when the manager would be in and when I called during that time, they told me she had left early. I had to call to get it figured out SEVERAL times, each time asking for the manager, who was never there when I called but refused to call me back about it. The system is simple but not when incompetent staff are the people explaining it.When I looked at my credit card statement, she had charged me the lower rate after I signed up AND the non-member rate. Their staff is also not trained well enough to fully explain how the membership works. They must get a commission from it because the front desk girl said just sign up to get the lower rate and then come in and cancel it in 2 weeks and just give a bulls**t reason. I experienced nothing but problems at this location.If you arent interested in signing up for the membership, dont make an appointment, because they will NOT let it go until you sign up.
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I wouldn’t pay a discounted price or full price for this type of treatment and I’m so happy I was able to get my money back and will never consider this company again. A Groupon for a first time experience to see if this is something you would want to do again and pay full price is the point of it. I would never recommend here cause customer service is first when dealing with ppl Groupon or not and theirs is terrible management included. Thankfully Groupon is a great company so I was refunded for both massages. Why would you give out someone’s information like that? Also if you don’t want to take Groupons have the company take it down or do the job they hired you to do and stop acting like you own the place. Then they proceed to lie and say that one of the codes were already redeemed and gave out the persons entire name (A complete stranger to me) even though I said it shows it’s not redeemed right on the app so they gave me the run around and directed me back to Groupon. I asked to speak with a manager and was told she was the only one there and if I wanted to speak to a manager I would have to wait for a call back. I called and asked why are they charging my card 2 hours before hand instant rudeness and then explained that I’m paying with Groupons instant rudeness again. At 12pm day of the appointments that weren’t til 2pm I get a decline for 2 payments alert (thankfully because I lock my card when not in use or this would have been a even worst experience) which alarmed me because the policy is the policy which this company has established so why are we doing something different. I went online and booked the appointments added a card as required which is fine because it states that the card won’t be charged final payment upon arrival is the policy.
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I purchased 2 Groupons 1 for my mom for Mother’s Day and 1 for myself to go with cause she’s never been for a massage before.